Frequently Asked Questions
Everything you need to know about our gourmet hampers.
How do you ensure the freshness of the food items?
We source our products from premium suppliers and pack each hamper to order. Perishable items are shipped in insulated packaging with cooling packs to maintain optimal temperature during transit.
Can I customize the contents of a gift hamper?
Yes, we offer a 'Build Your Own' feature where you can select specific artisanal cheeses, wines, and treats to create a personalized gift tailored to your recipient's taste.
What happens if the recipient is not home during delivery?
Since our hampers contain food, we recommend choosing a delivery date when someone is available. If no one is home, our couriers will follow the 'safe drop' instructions provided at checkout or leave a card for re-delivery.
Do you offer options for specific dietary requirements?
Absolutely. We have a dedicated range of hampers that are gluten-free, vegan, nut-free, and organic. You can use our shop filters to find the perfect match for dietary restrictions.
Can I include a personalized message with my order?
Every hamper includes a complimentary gift card. You can enter your personalized message at the checkout stage, and we will hand-write or print it beautifully for the recipient.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if any part of your hamper arrives damaged or does not meet our quality standards, please contact our support team for a replacement or refund.